The AI Summit London audience

The AI Summit London 2025

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Invisible Intelligence: Crafting Customer Experiences Without Crossing the Line

12 Jun 2025
VisionAIres VIP Lounge
VisionAIres VIP Programme
• AI-powered personalization can create incredible customer value but it can also erode trust if done carelessly.
• This session explores how to design intelligent experiences that are adaptive, transparent, and grounded in ethical use of data.
• Hear from brands that are using AI to build deeper loyalty, streamline journeys, and enhance human connection without losing sight of consent and control.
Chairperson
Lisa Weaver-Lambert, Digital & AI Leader, Board Member and Author - Agilis Strategic
Speakers
Ambitabh Apte, Chief Digital and Business Technology Officer - Barilla Group
Sonia Nash, UKI AI Lead - SAP

Pass Type

VIP All Access Pass

Content Focus

Strategy

Session Type

Fireside Chat
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