An experienced engineer and manager with a seven-year track record in pioneering software solutions for workforce optimization, specializing in Natural Language Understanding and Speech Recognition technologies. Currently leading the Operations Tech department at Allegro, one of Europe's leading e-commerce platforms, focusing on platform automation, safety, fraud detection, content compliance, and operational efficiency. Recognized with the CIONET Digital Excellence Award, the department excels in adopting generative AI and ML-based solutions, enhancing user experiences, and setting industry standards.