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Helen Bentley
Helen is a partner based in London, focused on digital strategy, innovation, and customer experience.
She leads more than 250 designers to create new business models, products, services, and communications that elevate customer experience. She specialises in helping businesses transition from product-centric to service-led operations through digital innovation. Helen spent over a decade in Tokyo, supporting organisations through transformation and has won multiple awards for innovation and transformation.
She has a BA and MA from Oxford University and is starting a PhD in the field of generative AI for communications design. Helen is also the partner sponsor of EY’s neurodiversity community, helping to drive inclusive design within the organisation.
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