The AI Summit London Conference and Expo

The AI Summit London 2024

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The Art of Assistance: How Blending AI with Human Expertise Transforms Customer Service into Exceptional Experience

13 Jun 2024
Solution Centres
  • Evolution of Customer Service: Transition from traditional to AI-driven interactions, emphasizing personalized human service. 
  • Challenges with Current AI in Customer Service: Address frustrations with AI, like ineffective chatbots, and the impact of reduced human contact on satisfaction and business outcomes. 
  • Leveraging AI Advances: Introduce advanced Large Language Models (LLM) such as ChatGPT4 for handling complex queries efficiently. 
  • Synergy of AI and Human Expertise: Showcase successful integration of AI with human support using ANNA financial app as a case study. 
  • Improving and Tracking Customer Happiness: Enhance satisfaction by blending AI precision with human empathy and improving tools for tracking satisfaction metrics like NPS and CSAT. 
Speakers
Daljit Singh, Chief Design Officer and Co-Founder - ANNA MONEY
Andrei Smirnov, Head of AI - ANNA MONEY
Nick Turusin, Lead Data Scientist - ANNA MONEY

The AI Summit London 2024 supported by:

Headline Partners

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Industry Partners

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Gold Sponsors

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Feature Sponsors

 subrate AI    Embassy of the Kingdom of the Netherlands     Hackathon Partner - Fetch AI    Nebius AI    AI Business TV  

Silver Sponsors

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Media & Strategic Partners