Cityscape

The AI Summit London 2023

Loading

Skills Session: Exploring User Trust In Your Product (And Other Common Pitfalls With User Sentiment)

14 Jun 2023
Skills, Tools & Solutions
Skills, Tools & Solutions

Trust is a crucial aspect of the user experience with technology, but how do we know we have earned users' trust?  What does it mean?  How can we measure it?  In this session, we will explore some common issues in understanding what trust is when it comes to tech and how it can be measured, including how we learned the hard way at Spotify that trust may not necessarily be what it seems.   

Speakers
Mike Bowen, Principal Researcher, Experience Mission - Spotify

The 2023 Summit was Proudly Supported By:

Industry Partners

Loading

Diamond Sponsors

Loading

Platinum Sponsors

Loading

Innovation Partner

Loading

Gold Sponsors

Loading

Silver Sponsors

Bronze Sponsors

Associate Sponsors

Loading

Media & Strategic Partners

Hospitality Suite Hosts

Loading